Last updated: 26 July 2026
1. Operator information
Accommodation and related services are provided by:
EkoTurizemViženčar, Maria Mia Grillc s.p.
Ambrož pod Krvavcem 23
4207 Cerklje na Gorenjskem
Slovenia
Registration number: 6047742000
VAT number: SI43399916
Email: info@vizencar-krvavec.si
Telephone: +386 41 647 545
2. Application of these terms
These Terms and Conditions apply to inquiries, reservations and accommodation services booked directly with EkoTurizem Viženčar.
Where a booking is made through Booking.com or another third-party platform, the conditions shown on that platform and in the individual booking confirmation may also apply.
Any specific price, cancellation condition or service stated in the written booking confirmation takes precedence over the general provisions below.
3. Inquiries and reservation confirmation
Submitting an availability or contact form is an inquiry only. It does not automatically confirm a reservation.
A reservation becomes binding only when:
- we confirm the accommodation, dates, price and conditions in writing; and
- any required advance payment is received by the stated deadline.
Guests are responsible for checking the dates, number of guests, selected accommodation, price and included services before making payment.
4. Prices
Prices are stated in euros and include VAT unless clearly stated otherwise.
The final price and included services are shown in the written offer or booking confirmation.
Tourist tax and optional services may be charged separately where they are not expressly included in the confirmed price. Tourist tax is calculated at the legally applicable rate.
Luggage transport, ski-taxi services, sauna access, bathrobes, welcome items or similar additional services are included only when expressly stated in the current booking confirmation.
5. Advance payment and balance
Unless different payment conditions are stated in the booking confirmation, an advance payment of 30% of the total reservation price must be paid within eight days of receiving the reservation confirmation or by the deadline stated in that confirmation.
The reservation is not confirmed until the required advance payment has been received.
The remaining balance must be paid according to the method and deadline stated in the booking confirmation.
The guest is responsible for any bank charges associated with the payment.
6. Cancellation and no-show
Unless different cancellation conditions are stated in the booking confirmation:
- cancellation at least 21 days before the scheduled arrival date is free of charge;
- for a later cancellation, the advance payment may be retained;
- in the event of a no-show, the advance payment is not refunded.
A request to change the dates or accommodation is subject to availability and may result in a price change.
If a guest departs before the confirmed departure date, unused nights are not refunded unless otherwise agreed in writing.
Accommodation reserved for a specific date or period is generally not covered by the ordinary 14-day cooling-off right applicable to some distance contracts. The cancellation conditions attached to the reservation therefore apply.
7. Arrival and departure
Unless otherwise agreed:
- check-in is available between 14:00 and 18:00;
- checkout is required by 10:00 on the departure date.
Guests expecting to arrive after 18:00 must inform us in advance.
If a guest does not arrive by the agreed time and does not provide notice, we may treat the reservation as a no-show and release the accommodation.
All guests must provide a valid identity document where required for registration.
8. Mountain access and arrival conditions
EkoTurizem Viženčar is situated in a mountain location. Road, snow, weather and access conditions may change.
Guests are responsible for:
- checking current travel and weather conditions;
- using a suitable vehicle and legally required winter equipment;
- following official road and safety instructions;
- contacting us in advance when arrival arrangements are unclear.
Transport of luggage, ski-taxi transfers or similar assistance is provided only where it is expressly included in the booking confirmation.
9. Number of guests
The accommodation may be occupied only by the number of guests stated in the confirmed reservation.
Additional guests require prior approval and may result in an additional charge.
Unregistered overnight visitors, parties and organised events are not permitted without prior written agreement.
10. Children and cots
Conditions and charges for children, additional beds and cots are stated in the individual offer or booking confirmation.
Children must remain under the supervision of a responsible adult.
11. Pets
Pets are permitted only with prior approval.
Guests travelling with a pet must:
- notify us before confirming the reservation;
- keep the pet under appropriate control and on a leash where required;
- prevent disturbance or damage;
- comply with any specific rules communicated before arrival.
Any pet fee will be stated in the booking confirmation.
The guest is responsible for additional cleaning or damage caused by the pet.
12. Smoking
Smoking is prohibited inside all accommodation and enclosed common areas.
Where smoking results in additional cleaning, ventilation, deodorising or damage, the reasonable cost may be charged to the responsible guest.
13. Care of the accommodation
Guests must use the accommodation, equipment and common areas responsibly.
Any defect, damage or safety issue should be reported as soon as possible.
Guests may be charged for:
- intentional damage;
- damage caused by negligence;
- missing items;
- unauthorised use;
- exceptional cleaning beyond normal use.
Normal wear and tear is not charged.
14. Behaviour and quiet enjoyment
Guests must respect other visitors, neighbours, staff and the natural surroundings.
Excessive noise, dangerous behaviour, harassment, illegal activity or serious violation of house rules may result in termination of the stay without a refund.
15. Food and dietary requirements
Meals or food services are included only when stated in the booking confirmation.
Guests should communicate dietary requirements and allergies in advance. While reasonable efforts may be made to accommodate requests, an entirely allergen-free environment cannot be guaranteed unless specifically confirmed in writing.
16. Personal belongings and vehicles
Guests are responsible for securing their personal belongings and vehicles.
We are not responsible for loss, theft or damage resulting from circumstances outside our reasonable control. Nothing in these terms excludes liability that cannot legally be excluded under applicable law.
17. Events outside our control
We are not responsible for delay or failure caused by events outside our reasonable control, including severe weather, road closures, natural events, power failures, government restrictions or failures of external infrastructure.
Where such an event materially affects a confirmed reservation, we will communicate with the guest and attempt to find a reasonable solution.
Mandatory consumer rights remain unaffected.
18. Complaints
Any problem should be reported during the stay so that we have a reasonable opportunity to correct it.
Complaints may be sent to:
Please include the reservation name, dates and a clear description of the issue.
19. Personal data
Personal data submitted in connection with an inquiry or reservation is processed as explained in our Privacy Policy.
20. Governing law
These Terms and Conditions are governed by the laws of the Republic of Slovenia.
The parties will first attempt to resolve any disagreement directly and amicably. If this is unsuccessful, disputes will be handled by the competent court, subject to any mandatory consumer-protection rules.
21. Changes to these terms
We may update these Terms and Conditions when services, operating procedures or legal requirements change.
The terms applicable to a reservation are those provided or available when that reservation is confirmed.
