Last updated: 26 July 2026
1. Who we are
This website is operated by:
EkoTurizemViženčar, Maria Mia Grillc s.p.
Ambrož pod Krvavcem 23
4207 Cerklje na Gorenjskem
Slovenia
Registration number: 6047742000
VAT number: SI43399916
Email: info@vizencar-krvavec.si
Telephone: +386 41 647 545
EkoTurizemViženčar, Maria Mia Grillc s.p. is the controller responsible for processing personal data collected through this website and during direct communication with guests.
2. Personal data we collect
We may collect the following information:
Information submitted through forms
When you send an inquiry, availability request or contact message, we may collect:
- your name;
- email address;
- telephone number;
- preferred accommodation;
- arrival and departure dates;
- number of adults and children;
- information about pets;
- your message and any other information you voluntarily provide.
Sending an inquiry does not create a confirmed reservation.
Booking and stay information
When a booking is confirmed, we may process information required to:
- administer the reservation;
- provide accommodation and agreed services;
- communicate arrival information;
- issue invoices;
- fulfil guest-registration, accounting and legal obligations.
Communication
We retain correspondence exchanged by email, telephone or through the website when necessary to respond to your request or manage your reservation.
Technical information
When you visit the website, the server may automatically record limited technical information, including:
- IP address;
- browser and device type;
- date and time of access;
- requested pages;
- security and error logs.
This information is primarily used to maintain the security and reliable operation of the website.
Cookies and preferences
The website may store necessary or functional cookies, including cookies used to remember your selected language and privacy preferences.
Optional analytics, advertising or third-party cookies are used only after you provide consent.
3. Why we process personal data
Responding to inquiries
We use the information you submit to answer questions, check availability and prepare an offer.
Legal basis: taking steps at your request before entering into a contract.
Managing reservations and accommodation
We process information needed to confirm and fulfil your reservation, communicate with you and provide agreed services.
Legal basis: performance of a contract.
Meeting legal obligations
Certain information must be retained or provided for accounting, taxation, guest registration and other obligations imposed by law.
Legal basis: compliance with a legal obligation.
Protecting the website and our business
Technical records may be processed to prevent misuse, maintain website security, diagnose errors and protect our legal interests.
Legal basis: our legitimate interests in operating a secure and reliable website.
Optional cookies and services
Where consent is required, optional analytics, embedded content or similar technologies are activated only after you provide consent.
Legal basis: your consent.
You may withdraw consent at any time through the website’s cookie settings.
4. Dietary, allergy and accessibility information
You may voluntarily inform us about dietary requirements, allergies or accessibility needs where this is relevant to your stay.
Please provide only the information necessary for us to respond to your request. Health-related information will be used only to arrange the requested service and should not be submitted unless necessary.
Where explicit consent is legally required for processing such information, we will request it separately.
5. Who may receive your information
Personal data may be shared only where necessary with:
- website-hosting and email-service providers;
- trusted technical providers maintaining the website;
- accounting and administrative service providers;
- service providers involved in fulfilling your confirmed request;
- public authorities where disclosure is required by law.
Service providers may process information only for the agreed purpose and under appropriate data-protection obligations.
We do not sell personal data.
6. Third-party content
The website may contain links to or embedded content from third-party services, such as Google Maps or social-media platforms.
These services may collect technical information or place cookies when their content is loaded. Where consent is required, such content should remain blocked until you approve the relevant cookie category.
Third-party services process information under their own privacy policies.
7. International transfers
Some technology providers may process information outside the European Economic Area.
Where this occurs, we use providers and transfer mechanisms that offer appropriate safeguards, such as an adequacy decision or approved standard contractual clauses.
8. How long we retain information
We retain information only for as long as necessary for the purpose for which it was collected.
Normally:
- general inquiries that do not result in a reservation are retained for up to 12 months after the last communication;
- booking and accounting records are retained for the period required by applicable accounting, taxation and tourism legislation;
- correspondence connected to a dispute or legal claim may be retained until the matter is resolved;
- security logs are retained for a limited period necessary to protect the website;
- cookie preferences are retained for the duration stated in the cookie settings.
Information may be retained longer where required by law or necessary for establishing, exercising or defending legal claims.
9. Your rights
Subject to the conditions established by applicable law, you may request:
- access to your personal data;
- correction of inaccurate information;
- deletion of your information;
- restriction of processing;
- transfer of information you provided;
- withdrawal of consent;
- objection to processing based on legitimate interests.
Withdrawal of consent does not affect processing carried out lawfully before withdrawal.
To exercise your rights, contact:
We may request information necessary to verify your identity before acting on a request.
10. Right to complain
You may submit a complaint to the Information Commissioner of the Republic of Slovenia.
You may also contact us first so that we have an opportunity to investigate and resolve your concern.
11. Security
We use reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse or alteration.
However, no internet transmission or storage system can be guaranteed to be completely secure.
12. Children
The website is not intended to collect personal data directly from children.
Information about children included in a booking inquiry should be provided by their parent, guardian or another authorised adult.
13. Changes to this Privacy Policy
We may update this Privacy Policy when the website, our services or legal requirements change.
The latest version and its revision date will be published on this page.
